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OW Markets offers unique Forex tools that traders can use to simplify complex calculations.
In the trading world, the bid or ask price is the default price that displays the movements of a currency pair on the chart. However, you can adjust the settings to display both prices—the bid and ask price—on the chart to provide a clearer and more accurate picture of market movement.
OW Markets helps you enter the forex market with ease and professionalism. We provide you with all the essential learning materials through educational articles, free webinars, and workshops. Additionally, we offer the opportunity to open a demo account to practice everything you've learned, and then transition to a real account with low spreads, multiple deposit and withdrawal methods, and dedicated support from our market research department to assist you.
Investing is a smart step toward growing your wealth and achieving your financial goals, whether short-term or long-term. However, before diving into the world of investing, it's important to follow a few key steps to ensure a successful experience:
Define your investment goals.
Determine your risk tolerance based on your ability to handle potential losses.
Set aside an amount for investment after covering your basic needs and financial obligations.
Open an investment account, and choose OW Markets as a licensed broker to start investing.
Explore various investment tools to match different goals and risk levels.
Don’t put all your money in one investment. Diversify your portfolio across different asset classes to reduce risk and increase your chances of success.
Stay updated with financial market news and keep learning about different investment instruments.
If you're a beginner, it’s advisable to consult a financial expert to create an investment plan tailored to your needs and goals.
To maximize your profit in the forex market, you can follow the coming strategies:
1- Understanding the market: study and understand the forex market really well, including how does the market work and the factors that affect the trading instruments prices.
2- Developing a strong strategy: develop an effective trading strategy tailored to your goals and experience level. Use technical and fundamental analysis to determine appropriate entry and exit points.
3- Capital management: maintain proper capital management and ensure you don't risk more than you can afford to lose. Use risk management techniques such as allocating a fixed percentage of your capital per trade and setting stop-loss orders.
4- Technical and Fundamental Analysis: Analyze technical indicators to identify trends and patterns in the market, and monitor important economic and political events that may influence currency prices.
5- Continuous Learning: Since the forex market is dynamic and constantly changing, you should continuously learn and improve your trading skills. Take advantage of training courses, books, articles, and educational videos to expand your knowledge and skills.
6-Wise Trading: Avoid trading based on emotions or random decisions. Stick to your strategy strictly, and be patient and cautious.
7- Using Technology: Take advantage of available technology and tools to streamline your trading operations, such as expert advisors.
When entering a buy trade, you execute at the ask price, and when entering a sell trade, you execute at the bid price. When closing the trade, the process is reversed (closing a buy trade means selling at the bid price). This price difference is known as the spread, and it represents the broker's commission. That's why every trade starts at a small loss, as the spread is deducted immediately when the position is opened. However, once the price moves in your favor, you will realize your full profit upon closing the trade. Therefore, as a trader, you must first cover the spread or commission in your trades before starting to make a profit.
To achieve maximum profitability in the forex market, you can follow some of the following guidelines and strategies:
1- Understanding the market: study and understand the forex market really well, including how does the market work and the factors that affect the trading instruments prices.
2- Developing a strong strategy: develop an effective trading strategy tailored to your goals and experience level. Use technical and fundamental analysis to determine appropriate entry and exit points.
3- Capital management: maintain proper capital management and ensure you don't risk more than you can afford to lose. Use risk management techniques such as allocating a fixed percentage of your capital per trade and setting stop-loss orders.
4- Technical and Fundamental Analysis: Analyze technical indicators to identify trends and patterns in the market, and monitor important economic and political events that may influence currency prices.
5- Continuous Learning: Since the forex market is dynamic and constantly changing, you should continuously learn and improve your trading skills. Take advantage of training courses, books, articles, and educational videos to expand your knowledge and skills.
6-Wise Trading: Avoid trading based on emotions or random decisions. Stick to your strategy strictly, and be patient and cautious.
7- Using Technology: Take advantage of available technology and tools to streamline your trading operations, such as expert advisors.
Margin in online forex trading is the amount a trader must deposit with the broker in order to open a trading position. Margin is used to cover any potential losses in open positions. When the price of a currency changes, it can lead to fluctuations in the value of open positions, and as a result, the trader may need to deposit additional margin to maintain those positions. Understanding margin is essential for successful trading in online forex markets.
Margin in forex is the amount of funds required in your account to open and maintain a trading position. This margin acts as collateral to cover potential losses when trading with leverage, which allows you to open positions that are much larger than the funds available in your account.
When trading with leverage, you do not need to pay the full value of your position upfront. Instead, you pay a percentage of the total value, known as the margin. This margin is calculated based on the leverage being used. For example, if the leverage is 1:100, you only need 1% of the position's value as margin.
A pipette in the forex market is a very small unit used to measure price changes. Typically, a pip is the smallest unit of change in an exchange rate, but sometimes a pip may not be enough to represent precise price changes. This is where the pipette comes in, representing a smaller fraction of a pip. For example, if a currency pair moves from 1.2000 to 1.2001, this is considered a change of one pip. However, if the currency pair moves from 1.2000 to 1.20001, this is considered a change of one pipette. Pipettes are primarily used to capture small price movements and help provide greater precision in forex trading.
A trading account is an account that allows you to buy and sell a variety of financial instruments such as currencies, stocks, indices, and commodities like gold and crude oil.
The most traded currency pairs in the forex market are the most liquid and active, making them attractive choices for traders seeking high-profit potential opportunities.
EUR/USD (Euro/US Dollar): Accounts for approximately 24% of the total forex trading volume.
USD/JPY (US Dollar/Japanese Yen): Represents about 19% of the total forex trading volume.
GBP/USD (British Pound/US Dollar): Makes up around 11% of the total forex trading volume.
USD/CHF (US Dollar/Swiss Franc): Accounts for approximately 8% of the total forex trading volume.
AUD/USD (Australian Dollar/US Dollar): Represents around 5% of the total forex trading volume.
There are various types of trading, including:
Stock Trading: buying and selling shares of companies listed on stock exchanges.
Forex Trading: buying and selling different currencies.
Futures Trading: buying and selling contracts that obligate the delivery of an asset at a predetermined price on a future date.
Options Trading: buying and selling contracts that give the right, but not the obligation, to buy or sell an asset at a specified price on a future date.
There are many different markets available for investment, such as forex, stocks, commodities, cryptocurrencies, and more.
Register with OW Markets and start your journey now.
Leverage is a powerful tool that allows forex traders to amplify their returns by using a small amount of capital to control larger positions.
It enables you to borrow funds from your broker to open trades that exceed your actual account balance.
For example, if you have a trading account with $1,000 and use a 10:1 leverage, you can open positions worth $10,000.
You would be required to deposit a margin (a security deposit) of just 1% of the trade size—in this case, $100.
If the market moves in your favor, you would earn 10 times more than you would without leverage.
However, if the market moves against you, you would lose 10 times more than you would without leverage.
A Pip is the smallest unit of change in the exchange rate of a currency pair in the forex market. It is typically measured by the fourth decimal place of the exchange rate.
For example, if the exchange rate of the EUR/USD pair moves from 1.1234 to 1.1235, this indicates a change of one pip, or 0.0001.
A pip is used to measure profit or loss in currency trading. The larger the trade size, the more valuable each pip becomes.
For instance, if you buy 1 lot (100,000 units) of EUR/USD at 1.1234, and the price increases to 1.1235, you would make a profit of $10 USD (assuming your account is in USD).
Leverage is a mechanism that significantly increases your purchasing power, sometimes up to 1:1000; meaning that every dollar in your account can control 1,000 units of currency, for example. You have the flexibility to choose the trade sizes based on your preferences and your capital management plan.
Leverage enables you to generate substantial profits from small amounts of capital, but it can also magnify your losses if you do not follow a solid risk management strategy.
The concept of leverage involves several important terms such as available margin, used margin, and more.
OW Markets offers leverage of up to 1:1000 on selected instruments through our MetaTrader 5 trading platform.
Trades remain open during the Saturday and Sunday market holidays, but prices do not move due to the market being closed. This means that the current profit and loss amounts remain unchanged. When the markets open on Monday, they continue operating, and prices begin to move, resulting in changes to the profit and loss amounts of trades. Please note that markets sometimes open at prices different from those they closed at on Friday. This is called a price gap, resulting in changes to profit and loss amounts and commission amounts.
Hedging: Companies can use futures contracts to hedge against price fluctuations by fixing a future price for a particular commodity or financial asset.
Trading: Traders use futures contracts to speculate on future price trends, potentially making profits if they correctly predict the market direction.
Investing: Investors can use futures contracts to diversify their portfolios or earn returns from various assets.
Pricing: Some market participants use futures contracts as a means of determining future commodity or asset prices.
Risk Management: Futures contracts provide a means of managing the risks associated with price changes for both commodities and financial assets.
The Forex market is a high-risk market. However, if you learn properly and follow risk management strategies, it is not necessarily possible to lose your deposited funds. The MetaTrader 5 platform allows you to use Stop Loss orders, which are designed to limit potential losses according to your preferences. This means that if a loss reaches a certain level, the trade will automatically close at the price you specified, helping you minimize losses as much as possible.
Please also note that a Stop Loss order is by no means a guarantee, positions can still be affected by price gaps that occur when the market is closed, during major news releases, or due to other economic factors.
OW Markets is an execution only broker. This means that we do not trade on behalf of our clients, nor do we recommend anyone to trade on their behalf. However, you can register for the Social Trading service, which allows you to link your account to the accounts of professional traders and automatically copy their strategies and trading methods.
This way, you can take advantage of one of the most modern investment tools used in today’s financial markets. This mechanism is also considered a form of automated trading, as it enables you to benefit from proven strategies rather than creating and testing new ones yourself.
Anyone, regardless of their background or experience, can trade online in the Forex market, all it takes is a sufficient amount of funds to open a real account. We will support you with everything you need to understand how the markets work and guide you on your journey to becoming a professional trader. In addition, we offer trading accounts with competitive features.
Please note that we do not provide any advisory services related to management or investment. We encourage all traders, regardless of their level, to seek professional advice and learn how to manage risk effectively.
You can trade more than 70 instruments from global markets, including:
Forex
Indices
Commodities
Futures Contracts
Cryptocurrencies
In trading, its better to start with a Demo account before changing to a real account. A Demo account gives you the opportunity to practice trading without risking your real money, helping you better understand the markets, trading tools and strategies. After gaining confidence and experience through the Demo account, you can upgrade to a Real account when you feel like you can trade with real money.
In trading, its better to start with a Demo account before changing to a real account. A Demo account gives you the opportunity to practice trading without risking your real money, helping you better understand the markets, trading tools and strategies. After gaining confidence and experience through the Demo account, you can upgrade to a Real account when you feel like you can trade with real money.
In general, yes, you have to upload some documents when opening an account. Providing the following:
1- A picture of your identity card or passport: ensure that the photo is clear and understandable while showing your full name, birthday, and personal picture.
2- Proof of address: it can be in the form of a recent utility bill or a bank statement. Ensure that your full name and current address are clear.
You'll receive an alert about the documents you provided for proof of identity (POI) or proof of residence (POR) within minutes, but it may take up to 24 hours for each document if they required further confirmation.
The Islamic trading account is no different from other types of accounts in terms of execution, leverage, deposit and withdrawal methods, etc. However, in the Islamic account with OW Markets, there are no rollover fees for open positions.
1- Click the "Open Account" button on the current page or related pages.
2- If you’ve registered before, log in to the Client Portal and select "Open New Account."
3- Choose the account type that suits your needs, specify the account’s base currency, and select the trading platform you wish to use.
4- The login credentials for your new trading account will be sent to your email.
5- Download and install the MT5 trading platform from the "Download Center" in the Client Portal.
6- Open the trading platform and log in using the credentials sent to you through email.
1- Click the "Open Account" button on the current page or related pages.
2- If you’ve registered before, log in to the Client Portal and select "Open New Account."
3- Choose the account type that suits your needs, specify the account’s base currency, and select the trading platform you wish to use.
4- The login credentials for your new trading account will be sent to your email.
5- Download and install the MT5 trading platform from the "Download Center" in the Client Portal.
6- Open the trading platform and log in using the credentials sent to you through email.
Choosing the right account depends on several factors, including your trading experience and available capital. OW Markets offers two account types designed to meet all your trading needs.
Margin is the amount reserved from your account balance to enter a trade, and it is used to provide the leverage that increases your buying power by multiples of the reserved amount. It's important to note that if stop-loss orders are not used and the loss continues to increase without sufficient funds in the account to cover the potential loss (available margin), the system will trigger a Margin Call.
A trading account is an account that allows you to buy and sell a variety of financial instruments such as currencies, stocks, indices, and commodities like gold and crude oil.
At OW Markets we believe in creating a unique trading experience for each client. That's why we offer various account types tailored to meet our traders needs. Thanks to our diverse range of accounts, you can choose the trading account that best suits your trading style and level of experience. Enjoy a comprehensive and exceptional trading experience with a variety of options tailored to meet your goals.
You can open a Demo or live trading account for free, without any fees, ensuring that the amount you deposit will be fully credited to your trading account balance. However, please note that there may be some fees imposed by the bank in the case of a bank deposit.
We are committed to providing you with the best and most suitable tools without any fees and with the lowest commissions, depending on the type of account. Our mission is to facilitate access to financial markets and enable transparent trading.
Yes, you can hedge without margin if any of the hedging positions are set to a zero value. This means you won’t need additional margin to maintain the position, as your net position is effectively zero. This allows you to free up more available margin, but it also comes with certain risks.
For example, a sudden increase in spread, especially during news releases or market openings, may lead to an increase in the required margin, potentially triggering a margin call or automatic closure of positions.
Please also be aware of weekend rollover fees when planning your finances, as zero-margin hedged positions are not exempt from swap charges, unless you're trading with a swap-free account.
The Islamic account targets investors who seek to avoid dealing with interest when trading. This account is completely interest-free, making it an ideal choice for individuals who prefer to adhere to Islamic principles in investing.
Yes, you can open more than one trading account at a time. You can do so through your OW Markets control page.
Yes, you can open a free demo account, which allows you to simulate a real account but with virtual funds. This gives you the opportunity to experience trading with us, apply what you’ve learned, and test your trading strategy. Please note that the demo account will be closed after 90 days.
You can easily open an OW Classic account by clicking on "Open Account" and following the required steps to create a new account.
The minimum deposit required to open an OW Classic trading account is only $10.
A Classic Account is a trading account offered by OW Markets that features user friendly trading conditions as well as a wide range of analytical tools, making it suitable for both beginner traders and experienced investors.
The OW Classic account features competitive spreads, high leverage, and fast execution speed.
The OW Classic account features competitive spreads, high leverage, and fast execution speed.
A variety of payment methods can be used to deposit and withdraw to your OW Classic account, such as: bank transfer, credit cards, and e-wallets.
Yes, the OW Classic account offers free educational materials and multiple analytical tools to help traders make informed decisions.
Yes, the OW Classic account offers free educational materials and multiple analytical tools to help traders make informed decisions.
Yes, customers can receive customer support through a variety of channels, such as: phone, email, and live chat.
You can open an OW Zero account through the following steps:
1- Open OW Markets website.
2- Press "open account" and follow the required steps.
3- Fill in your personal information, and choose OW Zero account.
4- Deposit at least $500.
Now enjoy trading.
The OW Zero account is a professional trading account that offers spreads starting from 0.0, along with a low commission of 3 units of the base currency of the financial instrument you are trading, per direction, for every standard lot traded.
Low spreads starting from 0.0 pips.
A low commission of 4 units of the base currency of the financial instrument you are trading, per direction, for every standard (1 lot) traded.
The ability to trade on more than 70 instruments from global markets.
Leverage up to 1:500.
Fast execution.
First deposit starting from $500.
The MetaTrader 5 platform is available for trading on the OW Zero account.
The average trade execution speed for the OW Zero account is 0.03 seconds.
There are several deposit and withdrawal methods available for your OW Zero account, including:
Credit and debit cards.
E-wallets such as Skrill and Neteller.
Bank transfer.
If your demo account balance runs out, you can usually recharge it through your account settings or by requesting technical support.
You can create a Demo trading account by visiting the registration page and filling out the form with the required information. Once completed, you'll receive login details for your demo account.
The Demo account is designed to allow you to try a virtual trading experience using virtual money. You can use it to try different strategies and get to live the OW Markets trading experience, before transferring to a real account and trade with your money.
A Demo account offers benefits, such as experiencing the real trading environment without risking real money, learning trading strategies, and testing different trading tools.
Yes, a demo trading account offers most of the features and tools found in a real account, allowing you to experience trading in a realistic way.
Yes, you can easily switch between demo and real accounts on the platform. The demo account is ideal for training and learning, while the real account can be used to trade with real money.
To calculate the spread for a specific currency pair, follow these steps:
- Find the Bid price and the Ask price for the currency pair you intend to trade:
- Bid Price: This is the price at which you can sell the currency pair.
- Ask Price: This is the price at which you can buy the currency pair.
- Subtract the Bid price from the Ask price:
- Spread = Ask Price - Bid Price
For example:
If the Bid price for the EUR/USD pair is and the Ask price is , then the spread would be:
Spread =
This difference of is commonly referred to as 6 pips.
The first price is the "Ask Price", which is the price at which a trader is willing to sell a particular currency in exchange for another currency. This price is considered the Bid Price for the trader willing to buy the currency.
The second price is the "Bid Price", which is the price at which a trader is willing to buy a particular currency in exchange for another currency. This price is considered the Ask Price for the trader willing to sell the currency.
The difference between the Ask and Bid price is known as the Spread, which is simply the profit the broker makes from each trading transaction. The smaller the spread, the lower the cost of the trade is on the trader.
To calculate the spread for a specific currency pair, follow these steps:
- Find the Bid price and the Ask price for the currency pair you intend to trade:
- Bid Price: This is the price at which you can sell the currency pair.
- Ask Price: This is the price at which you can buy the currency pair.
- Subtract the Bid price from the Ask price:
- Spread = Ask Price - Bid Price
For example:
If the Bid price for the EUR/USD pair is and the Ask price is , then the spread would be:
Spread =
This difference of is commonly referred to as 6 pips.
The spread is the difference between the bid (selling) price and the ask (buying) price of a currency pair, and it is measured in pips (the smallest unit of movement in a currency pair's price). For example, if the spread is 1 pip, this reflects the difference between the bid and ask prices.
It’s important to note that the chart in MT4/MT5 is designed to display prices based on raw spreads, regardless of the type of account you’re using. However, if you're using an OW Classic account, we recommend referring to the spread displayed in the Market Watch window.
Understanding trading costs is crucial for all traders, whether beginners or professionals, as these costs directly impact your net profits.
To calculate your trading cost, simply follow the coming steps:
1- Identify the spread: Check the current spread for the asset you want to trade on your trading platform.
2- Calculate trade size: Divide your trade size by the pip value.
3- Multiply the spread by the adjusted trade size: This gives you the cost of entering and exiting the trade.
4- Add any commissions or other fees: Be sure to account for any additional charges that may apply to your trade.
We accept USD and EUR payments. If the payment is done in any other currency, it will automatically be converted to one of the accepted currencies, this might require an exchange fee from the bank or your digital wallet, which is out of our hands.
You can withdraw from the deposit balance using the same deposit method, and in the event of making profits, you can choose from any available withdrawal method.
You can fund your trading account using several deposit methods, such as bank transfer, credit or debit card, or e-wallet. For more details about the options available in your region, please log in to the secure client portal.
Various payment options are available such as credit cards, bank transfers, and e-wallets.
We offer several withdrawal and deposit methods, including bank transfer and electronic payment using credit and debit cards such as Visa and MasterCard.
We do not charge any fees for depositing funds into your trading account, giving you the flexibility to fully invest your funds. We also strive to provide a smooth withdrawal experience, as we do not charge any fees for withdrawing funds from your trading account in most countries. These policies are designed to support your investments and provide a convenient trading experience.
The minimum withdrawal depends on the withdrawal method itself. Bank transfer requires a minimum of $500, while other methods require a minimum of $10.
Commodity prices hugely depend on the balance between the supply and demand in the market. When the supply is greater than the demand, the prices go down. Although when the demand is more than the supply, the prices go up. That's why traders closely monitor any changes in these factors to make their trading decisions regarding commodity indexes.
Commodity prices are influenced by several factors, including supply and demand, political stability, currency value, and overall economic performance. Understanding these factors is crucial for analyzing and expecting price movements in the global market.
Commodity prices are influenced by several factors, including supply and demand, political stability, currency value, and overall economic performance. Understanding these factors is crucial for analyzing and expecting price movements in the global market.
Trading on stock indices and oil provides a good opportunity for investors to generate profits regardless of market conditions. To get started, investors must first understand the market and analyze trends. It is advisable to follow economic and political news that may impact the prices of stocks and oil.
Then, investors can use available financial instruments like Contracts for Difference (CFDs) to trade these indices without needing to purchase the actual assets. This allows for fast and efficient execution of trades, while carefully managing risks.
Both technical and fundamental analysis play a significant role in making informed decisions. Investors should understand price patterns and market indicators to determine optimal entry and exit points.
Commodities are essential raw materials traded in global markets in large quantities and include a wide range of products. These commodities include energy contracts such as crude oil and natural gas, as well as precious metals like gold, silver, and platinum.
Commodities are basic materials that are traded in global markets in large quantities and include a wide range of products. These commodities include energy contracts such as crude oil and natural gas, as well as precious metals like gold, silver, and platinum.
The most traded commodities in the world are influenced by multiple factors, including global demand, supply, and both local and international economic conditions. These commodities include: oil, natural gas, Brent crude, gold, wheat, silver, copper, coffee, grains, sugar, and cotton.
Although there isn't an exclusive answer to this question, trading any commodity depends on individual knowledge and market conditions. However, gold and oil are considered among the most traded commodities due to their high liquidity and the availability of information. Therefore, they can be regarded as easier commodities to trade, especially for beginners, thanks to the strength of their markets and ease of access.
While being cautious to use appropriate analysis and your own strategies
A variety of parties invest in commodities trading, including individual traders, corporations, and large financial institutions. Individual traders often aim to profit from commodity trading or hedge against inflation. Institutional investors, such as mutual funds, use commodities as a means of diversifying their portfolios and hedging against market volatility. Additionally, producers and consumers of commodities can invest in them for hedging purposes as well.
When choosing a cryptocurrency to trade, there are multiple factors you should consider, such as: currency volatility, liquidity, market capitalization, and innovative technologies.
A thorough technical and fundamental analysis of cryptocurrency prices across different timeframes should be conducted before deciding when to enter or exit trades.
Pending orders, as well as stop-loss and take-profit levels, should be set at a suitable distance from the current market price, this distance must be greater than or equal to the current spread value.
When choosing a cryptocurrency to trade on , you should consider a couple of factors such as: currency volatility, liquidity, market capitalization, and innovative technologies.
A thorough technical and fundamental analysis of cryptocurrency prices across different timeframes should also be conducted before determining the timing of trade entries or exits.
1- Bitcoin (BTC): Considered the first and most well-known cryptocurrency, it is primarily used as an investment asset.
2- Ethereum (ETH): A platform that supports numerous projects based on smart contracts. Its native currency is used for transactions within the platform.
3- Ripple (XRP): Known for its fast transaction speeds, it is mainly used in the banking and financial services sector.
4- Polkadot (DOT): A network designed to connect different blockchains, allowing data to be exchanged between them.
5- Litecoin (LTC): A cryptocurrency regarded as an improved version of Bitcoin, primarily used for everyday transactions.
These cryptocurrencies are among the most popular in the trading world and offer a wide range of features and innovations in the digital currency space.
1- Bitcoin (BTC): Considered the first and most well-known cryptocurrency, it is primarily used as an investment asset.
2- Ethereum (ETH): A platform that supports numerous projects based on smart contracts. Its native currency is used for transactions within the platform.
3- Ripple (XRP): Known for its fast transaction speeds, it is mainly used in the banking and financial services sector.
4- Polkadot (DOT): A network designed to connect different blockchains, allowing data to be exchanged between them.
5- Litecoin (LTC): A cryptocurrency regarded as an improved version of Bitcoin, primarily used for everyday transactions.
These cryptocurrencies are among the most popular in the trading world and offer a wide range of features and innovations in the digital currency space.
Blockchain technology is based on a distributed and transparent database that records transactions in a secure and tamper proof manner. It consists of a chain of blocks, where each block contains a list of encrypted transactions and information linked to the previous block, forming a continuous chain.
Blockchain is ideal for handling financial transactions and sensitive data, as it ensures transparency, security, and trust among all involved parties. Once recorded, transactions on the blockchain cannot be modified or deleted, making the system highly reliable and secure.
The way blockchain is used depends on the intended application. In the financial sector, it enables fast and secure money transfers between parties. It can also be applied in other fields such as smart contracts, supply chain management, identity verification, and more.
Cryptocurrency trading is available 24/7, except for periodic server maintenance. We will notify you via email when any maintenance periods occur.
Cryptocurrency trading is available 24/7, except for periodic server maintenance. We will notify you via email when any maintenance periods occur.
Bitcoin is the most well-known and widely used cryptocurrency in the world, with a market capitalization that exceeds the combined value of all other cryptocurrencies. It offers high liquidity and a robust infrastructure, making it a preferred choice for both traders and investors.
Despite its price volatility, Bitcoin is often considered more stable compared to other highly volatile cryptocurrencies. Choosing to invest in Bitcoin depends on your investment goals and risk tolerance.
It is always essential to conduct thorough research on the market and the cryptocurrency you're interested in, as well as to stay updated with the latest news and developments before making any investment decisions.
Trade cryptocurrencies with OW Markets easily and efficiently! We offer low commissions, fast deposit and withdrawal processes, and the ability to trade with leverage. Join us today and enjoy a smooth and profitable trading experience in the world of cryptocurrencies.
You can trade 12 types of cryptocurrencies on the MetaTrader 5 platform using leverage, which increases the potential to achieve higher profits compared to trading cryptocurrencies on other platforms.
Trading through Virtual Private Servers (VPS) provides you a safe and stable environment to trade currencies. The trading software runs independently on a dedicated virtual server.
Advantages of using VPS in trading:
1- Seamless integration with MetaTrader 5 platform.
2- VPS server provides high network stability.
3- It provides power outage protection.
4- VPS features ultra-fast connection speeds to broker servers.
5- VPS server offers high data security.
6- VPS runs automated trading programs around the clock without having to keep your PC on.
1- Diversity: Futures contracts provides the opportunity to invest in a wide range of assets, including commodities, stocks, and currencies, helping to diversify an investment portfolio.
2- Leverage: Futures contracts trading can allow for the use of leverage, which means you can trade with larger amounts than you have available.
3- Flexibility: Futures contract trading provides investors flexibility in determining the size of the position and the duration of the investment, allowing them to adapt to market changes.
4- Liquidity: Futures contracts are often more liquid than other types of investments, making it easier to enter and exit trades quickly.
5- Taking advantage of market trends: Futures contracts investors can take advantage of rising and falling prices to make profits, making it an effective tool for experienced traders.
Futures Contracts in trading refer to an agreement between two parties to trade a specific financial asset at a predetermined price on a specified date in the future. With the OW Markets platform, you can speculate on the rise or fall of futures prices using Contracts for Difference (CFDs), without the need to enter into a futures contract directly.
1- Diversity: futures contracts provide the opportunity to invest in a wide range of assets, including commodities, stocks, and currencies, helping to diversify an investment portfolio.
2- Leverage: futures contracts trading allows the usage leverage, meaning you can trade with larger amounts than you have available capital.
3- Flexibility: futures contracts trading provides investors flexibility in determining the size of the position and the investment term, allowing them to adapt to market changes.
4- Liquidity: futures contracts are often more liquid than other types of investments, making it easier to enter and exit trades quickly.
5- Taking advantage of market trends: investors can take advantage of rising and falling prices to make profits, making it an effective tool for experienced traders.
Trading in the futures contracts market with margin allows you to invest a small amount to open positions. However, it's important to note that your final profits or losses are based on the full size of the position, not just the margin amount you deposited.
Futures contracts is an investment tool that allows investors to bet on the future price of a specific commodity or financial asset. These contracts include assets such as oil, stock indices, currencies, and agricultural products.
Futures contracts are traded on regulated and organized exchanges, and they are commonly used by traders seeking to profit from price fluctuations. They are also commonly used by commercial clients to hedge against potential risks.
Futures contracts is an investment tool that allows investors to bet on the future price of a specific commodity or financial asset. These contracts include assets such as oil, stock indices, currencies, and agricultural products.
Futures contracts are traded on regulated and organized exchanges, and they are commonly used by traders seeking to profit from price fluctuations. They are also commonly used by commercial clients to hedge against potential risks.
When a futures contract is held until expiration, the transaction is usually settled in cash. This means that the trader will pay or receive a cash amount based on the change in the value of the underlying asset during the contract term.
In some cases, futures contracts may require physical delivery of the assets. In this case, the investor holding the contract until expiration is responsible for receiving and storing the goods, and must bear the costs of physical storage and associated insurance.
Futures contracts are a type of financial contract that involves an agreement to buy or sell a specific asset at a future date at a predetermined price.
Futures can be classified as:
Commodity futures contracts: These include commodities such as oil, natural gas, metals, grains, and others that are traded on various exchanges.
Index futures contracts: These relate to stock indices, such as the S&P 500 or the Dow Jones.
Currency futures contracts: These relate to currency exchanges, such as dollar and euro futures.
Interest futures contracts: These relate to future interest rates and are used to hedge against changes in interest rates.
Bond futures contracts: These relate to government or corporate bonds.
Energy futures contracts: These include energy futures contracts such as oil and natural gas.
Yes, futures are a type of financial derivative, where their value depends on the value of the underlying asset, such as oil in the case of crude oil futures. Futures are a powerful financial instrument, offering the potential for significant profits or significant losses due to leverage. Therefore, futures contracts is an advanced tool, typically traded by investors, institutions, and experienced traders.
The method used to calculate the swap (overnight interest) depends on the type of open position, its size, and the interest rate differential of the traded currency pair.
To calculate the swap for one day, you can use the following formula:
Swap = (Contract size × The interest rate of the currency pair × Number of trading days) / 100
Where:
1- Contract size: The value of the traded contract.
2- The interest rate of the currency pair: The difference in interest rates between the two currencies in the pair.
3- Number of days: The number of days the position is held open.
For example:
Let’s say you buy a standard lot (100,000 units) of the EUR/USD pair at a rate of 1.1200. The interest rate on the euro is 2%, and the interest rate on the US dollar is 1%. In this case, the one-day swap would be:
Swap = (100,000 × (0.02 - 0.01) × 1) / 100 = €10
The method used to calculate the swap (overnight interest) depends on the type of open position, its size, and the interest rate differential of the traded currency pair.
To calculate the swap for one day, you can use the following formula:
Swap = (Contract size × The interest rate of the currency pair × Number of trading days) / 100
Where:
1- Contract size: The value of the traded contract.
2- The interest rate of the currency pair: The difference in interest rates between the two currencies in the pair.
3- Number of days: The number of days the position is held open.
For example:
Let’s say you buy a standard lot (100,000 units) of the EUR/USD pair at a rate of 1.1200. The interest rate on the euro is 2%, and the interest rate on the US dollar is 1%. In this case, the one-day swap would be:
Swap = (100,000 × (0.02 - 0.01) × 1) / 100 = €10
Swap, or overnight interest, is a fee charged to traders for keeping their positions open overnight in Contracts for Difference (CFDs), the foreign exchange (forex) market, and futures contracts. This fee is calculated as a percentage of the trade value and varies depending on the interest rate of the base currency in the trade.
Swap rates are calculated daily and depend on the trade size and the interest rates of the currencies involved. You can usually find information about swap rates within your trading account.
Triple swap is a term used in forex trading to refer to an additional fee applied to open positions held after 10:00 PM GMT on Wednesdays.
Why it's called "triple swap":
Wednesday: is considered the last settlement day of the financial week for most currencies.
Triple: the usual swap rate is charged three times during this period instead of the standard one time.
The time the swap is charged depends on your trading account. Typically, swaps are charged at midnight, between 23:00 and 00:00 server time.
It's important to note that weekend swaps may be charged on certain days, such as Friday, to compensate for market closures during the weekend.
If you hold a position on a weekend swap day, you may be charged three times the usual swap fee.
Traders must first choose the index they wish to trade, as there are many financial indices such as the S&P 500, Dow Jones, and NASDAQ, each representing a specific group of stocks or companies. choosing the right index depends on your trading goals and how well you understand market movements.
Once the index is chosen, traders need to analyze market trends and future projections for the selected index. Different techniques, such as technical and fundamental analysis, can be used to make the right investment decisions. Understanding past trends of the index and the current and expected market factors is crucial.
After conducting the analysis and making decisions, traders can open positions on the selected index via the OW Markets platform. However, traders must have an effective risk management strategy in place to protect capital and achieve target profits. This includes setting stop-loss orders and determining a specific percentage of capital per trade.
Stock index prices are influenced by a variety of factors, including global economic and political events, geopolitical developments, fluctuations in financial markets, central bank decisions, and market expectations regarding the performance of companies and economic sectors.
In addition, supply and demand for stocks, as well as large trades by institutional investors, also impact price movements. The interaction of these factors creates a volatile environment that often leads to changes in stock index prices.
FTSE 100 (UK100): tracks the largest 100 companies listed on the London Stock Exchange.
DAX: tracks the 30 major German companies.
CAC 40 (FR40): tracks the 40 largest French companies.
S&P 500 (US500): tracks the 500 largest American companies.
Buying index futures contracts means opening a long position on a specific index for a predetermined future date. When you buy a futures contract on an index, you're essentially speculating that the value of that index will rise in the future.
This is considered an investment based on your market outlook. If the index value does increase by the contract's expiration, you will make a profit. However, if the value drops, you may incur a loss.
It's important to note that buying index futures contracts carries financial risk and requires a solid understanding of market movements and analysis.
You can profit from trading indices by accurately predicting their movement. For example, if you expect the S&P 500 to rise, you can open a buy position, and if you expect it to fall, you can open a sell position. Your profit or loss is determined by the accuracy of your prediction and the direction of the price movement.
Investor:
The investor deposits their funds into the PAMM account managed by the account manager. Investors can choose a manager based on their past performance and the trading strategies they use.
Profits and losses are distributed proportionally among all investors based on their share of the total investment in the account.
Account Manager:
The account manager is the trader who executes trades using the pooled capital in the PAMM account. The manager may also contribute a portion of their own funds to the account, which helps build investor confidence.
The account manager earns a commission or a percentage of the profits as compensation for managing the account and generating returns.
Distribution System:
The profits and losses from the account manager’s trades are distributed among investors based on each one's investment percentage in the PAMM account.
For example, if an investor holds 10% of the total capital in the PAMM account, they will receive 10% of the profits or bear 10% of the losses.
A PAMM account is an innovative investment system that allows investors to benefit from the skills and expertise of professional account managers in the financial markets. In this system, investors create their own accounts and link them to the accounts of the managers they wish to invest with. The managers then make trading decisions and invest the funds based on their financial strategies and experience.
The main advantage of PAMM accounts is that they give investors the opportunity to profit from the expertise of managers without needing to be personally involved in trading. Investors can monitor the performance of PAMM accounts and view their returns at any time through our platforms.
PAMM account (Percent Allocation Management Module) is a type of managed forex account that allows investors to invest in trading strategies managed by a professional trader or account manager. These accounts operate on the principle of distributing profits and losses among investors based on the proportion of their investment in the account.
If you don't have enough trading experience, you can join as an investor in a PAMM account of your choice and have your funds managed by experienced traders. You will earn a share of the profits from all trades executed through an automated linking system with the account manager. This is an opportunity to earn income without being a trading expert. You can earn a percentage of the profits by selecting and joining one or multiple accounts, and linking them to trusted and professional managers. Only the investor has the ability to withdraw the funds, no one else can access them.
Are you an experienced trader with a dedicated platform for communicating with clients and investors? Do you want to expand your business and create more profitable trading strategies? If so, open a PAMM account as a money manager.
As a money manager, you will have access to special credentials that enable you to use the PAMM Portal for managing funds. This allows you to track client investments, adjust commission and fee structures, review managed account summaries, and more.
In addition, you will receive credentials to use the MetaTrader 5 platform to manage investor trades. Our system allows you to fully customize currencies, fee structures, investment limits, allocations, and other options.
Yes, investing in PAMM accounts with percentage allocation is a legitimate option for investors, especially when dealing with trusted Forex brokers like OW Markets.
To start trading using the MT5 platform for iPhone and iPad, follow the coming steps:
1- Register and activate your account at OW Markets.
2- After activating your account, go ahead and make a deposit.
3- Once you have deposited, you immediately can start trading.
You can directly download the MetaTrader 5 platform for iPhone and iPad fri=om the OW Markets website:
1- Open the MetaTrader 5 download page for iPhone and iPad.
2- Click on the iOS icon to go to the Apple Store or click here.
3- Now you can start downloading the application.
OW Markets offers you the ability to log in to the MetaTrader platform through various operating systems (IOS and Android). You can also download the MetaTrader 5 application for your computer running Windows or Mac.
The MetaTrader 5 platform for iPhone and iPad offers a wide range of analytical charts to track market movements and prices, along with a variety of essential indicators for traders.
MetaTrader 5 platform for iPhone and iPad allows you to trade at any time and place, without having be tied to a computer or laptop. Not only that, but it also provides exceptional trading tools.
MetaTrader 5 on IOS offers a wide range of languages, including Arabic and English.
MetaTrader 5 platform for iPhone and iPad offers a wide range of benefits, including advanced analytical tools, a user friendly interface with advanced trading options.
Yes, you can use the MetaTrader 5 platform for iPhone and iPad on any iOS device and log in via your OW Markets account.
Yes, you can trade currencies in the Forex market using the MetaTrader 5 platform. In fact, MetaTrader 5 is considered one of the most popular currency trading platforms in the world. Through OW, MT5 gives traders access to a wide range of currency pairs to trade, along with advanced analytical tools and charting features.
Yes, you can place pending orders such as new trade entries, stop-loss orders, and stop-limit requests directly on the MetaTrader 5 platform for iOS.
Yes, OW Markets offers you the ability to log in to the MetaTrader platform through various operating systems (IOS Android). You can also download the MetaTrader 5 application for PC and Mac systems.
Yes, you can enable notifications on MetaTrader 5 for iOS to receive alerts about important market events and strategy execution.
Yes, OW Markets provides full support for clients using MetaTrader 5 on iOS devices, including technical support and trading inquiries.
The MT4 platform is considered ideal for trading forex, while the MT5 platform is an excellent choice for experienced traders who prefer multi-asset trading.
MT5 features a wide range of pending orders, advanced charting tools, and accurate indicators. Traders can also use MT5 to write and customize scripts.
MT5 also offers the more advanced MQL5 programming language for developing robots and indicators, making it ideal for fans of automated trading and hedging strategies.
Many traders choose the MT5 platform for its enhanced features and user-friendly interface, making it one of the most popular trading platforms of all time.
It’s worth noting that both platforms, MT4 and MT5, support trading across a wide range of assets.
To start trading using Mac through OW Markets, simply follow the coming steps:
1- Registration and account opening: visit the OW Markets website and open an account.
2- Identity verification: verify your identity to ensure maximum safety.
3- Download MT5: download the MT5 platform through OW Markets website.
4- Deposit: deposit the amount you wish into your account.
5- Start trading: log into the platform and enjoy trading.
These simple steps will ensure you have a smooth and safe start in the world of trading with the most reliable broker, OW Markets.
MetaTrader 5 platform offers a wide range of benefits, including advanced analytical tools, a user friendly platform with advanced trading options.
The MetaTrader 5 platform for Mac is an all-in-one trading tool offered by OW Markets, allowing you to trade a variety of markets, including forex, stocks, futures, and cryptocurrencies.
At OW Markets, we don't promise profits and urge traders to practice strict capital management. However, automated trading can be a profitable trading method if precise software rules are used, but be aware that markets can change rapidly. Monitoring your automated trading system is essential to ensure its continued effectiveness and profitability, as successful trading strategies can become financially draining due to market changes. While automated trading can ensure you don't miss out on trades, there is no easy way to profit from the markets.
Yes, automated trading software can be used effectively in the forex market. In fact, the forex market is one of the markets that sees widespread use of automated trading due to its rapidly changing nature and high trading volume.
Some automated trading software uses machine learning and artificial intelligence techniques to improve its performance and adapt to market changes. This means it can continuously absorb new data and update strategies based on this data, enabling it to efficiently handle any unexpected market changes.
Yes, beginners in trading can benefit from automated trading software thanks to its advanced analytics and fast execution. These tools offer risk management features and provide a simulated environment for learning. However, it is essential for beginners to first gain a basic understanding of trading and be aware of the associated risks before relying entirely on automated systems.
The economic calendar can be used to identify trading opportunities by tracking and analyzing important economic events and indicators, such as economic growth reports, inflation rates, and monetary policy decisions. Traders can then assess the impact of these factors on financial assets and identify potential market trends. Using this information, they can make informed investment decisions about when to enter or exit the market.
The economic calendar helps traders understand the economic impacts on financial assets by recording and tracking key events and economic indicators, such as economic reports and important data like interest rates and inflation. This enables them to understand how these factors affect the performance of financial assets, helping them make better trading decisions.
The economic calendar helps traders stay continuously updated on economic events. It also provides signals about potential price trends and trading opportunities. Additionally, the economic calendar can be used to record risk management strategies and plan investment opportunities accordingly.
All you have to do to become one of our partners is opening an introducers account and activating it, which then you will receive a link that you can share with your clients.
You can track your earnings progress by viewing detailed and up-to-date statistics of your clients in the Partner section.
The introducers program in OW Markets, is a unique partnership program designed to expand our client base.
Individuals can work with as partners and earn commissions which depends on the amount of clients they introduce, and the volumes of trades they execute.
We offer a wide range of promotional materials to help you attract new potential clients, achieve the best results, and customize your marketing campaigns with greater professionalism.
As an introducer, you will receive high commissions on every standard lot executed in your clients' accounts. You can withdraw your commissions at any time through the various payment methods available.
You can deposit funds into your account via your bank account, cryptocurrencies, and global e-wallets such as Sticpay. Deposits are processed with a 0% commission, and the minimum deposit amount is $5 USD.
Note: Payment service providers may apply their own restrictions and requirements to transfers. You can find this information on their respective websites.
You can deposit funds into your account via your bank account, cryptocurrencies, and global e-wallets such as Sticpay. Deposits are processed with a 0% commission, and the minimum deposit amount is $5 USD.
Note: Payment service providers may apply their own restrictions and requirements to transfers. You can find this information on their respective websites.
Leverage is a financial trading tool that allows investors to trade with larger amounts of capital than they actually have in their accounts. Leverage works by using secured loans provided by the broker, enabling the investor to access greater liquidity and open larger trading positions by depositing only a small percentage of the total trade value.
Negative balance protection is a safety mechanism that prevents traders from losing more than the amount they have in their trading account by limiting the amount of loss that can occur from a single trade or series of trades.
OW Markets offers negative balance protection for all account types with no prior setup required.
OW Markets offers negative balance protection for all account types with no prior setup required.
Yes, in some accounts, especially those that allow leverage, traders can lose an amount greater than the capital they deposit into the account, thus putting the account into a negative balance.
You can calculate the required margin using the following formula:
Required Margin = Trade Size × Contract Price × (1 / Leverage)
For example: if you want to open a trade worth $1,000 using 10:1 leverage, the required margin would be:
Required Margin = $1,000 × $1 / 10 = $100
Margin Call: This is a notification from your broker indicating that you need to deposit additional funds into your account or close your position. It occurs when the price of an asset drops significantly, causing the value of your margin account to fall below the required minimum level.
Stop Loss: A stop-loss is an order that allows a trader to set a specific level of loss they are willing to accept. When the price reaches this level, the trade is automatically closed to minimize further losses.
There are two main types of leverage:
Fixed Leverage: Fixed leverage requires a constant margin deposit, regardless of market direction.
Variable Leverage: Variable leverage changes with market direction. This can be beneficial if you believe the asset price will rise, but it can also be risky if the asset price moves against your position.
Increased Profit Potential: Leverage can help you make greater profits on your investments. For example, if an asset's price rises by 10%, you'll make a 100% profit if you use 10:1 leverage.
Use Less Capital: You can use leverage to open larger trades using less money. This can be beneficial if you have limited capital.
Margin requirements refer to the amount of money you must deposit to open a trading position using leverage. Margin requirements vary depending on the financial instrument you are trading.
Increased Risk of Loss: Leverage can also lead to greater losses. For example, if the price of an asset drops by 10%, you would lose 100% of your investment if you were using 10:1 leverage.
Margin Calls: If the asset price drops significantly, you may receive a margin call from your broker, meaning you need to deposit additional funds into your account or close your position. If you're unable to do so, your position may be automatically liquidated, potentially resulting in substantial losses.
OW Markets helps you enter the forex market with ease and professionalism. We provide you with all the essential learning materials through educational articles, free webinars, and workshops. Additionally, we offer the opportunity to open a demo account to practice everything you've learned, and then transition to a real account with low spreads, multiple deposit and withdrawal methods, and dedicated support from our market research department to assist you.
In the forex trading field, profit is calculated by subtracting the entry price from the exit price of a trade. This can result in either a positive or negative value, depending on the trade’s performance. Forex traders aim to buy a currency at a low price and sell it at a higher price to make a profit.
To simplify the profit calculation process, you can use the Forex Calculator from OW Markets, which provides quick and accurate results. Simply enter the required information, and you’ll receive the expected pip value for the trade and the required margin amount.
Leverage is a feature that allows traders to control larger positions than the amount of capital they have in their accounts. In other words, it enables traders to open trades with more money than they actually possess.
Trade size refers to the amount of currency being bought or sold in a single deal. The standard trade size is 100,000 units of the base currency.
The forex market is open 24 hours a day, 5 days a week. The trading week starts on Sunday at 10:00 PM GMT and continues until Friday at 10:00 PM. The market is characterized by multiple global financial centers, so trading moves across different time zones, starting with Sydney, followed by Tokyo, then London, and finally New York. This time sequence keeps the forex market open continuously during business days, providing great flexibility for traders around the world.
The best times to trade in the forex market depend on the operating hours of global financial markets, as the overlap between major financial centers typically offers the most favorable trading opportunities. Here are some tips to help you identify the best trading times:
Market Overlaps: The best trading opportunities usually occur during the overlap between the New York and London sessions, as well as the Tokyo and London sessions. These periods experience the highest levels of liquidity and market activity.
European Session: The European session (from 8:00 AM to 12:00 PM GMT) is one of the most active periods, coinciding with the opening of major European markets.
U.S. Session: The U.S. session (from 1:00 PM to 5:00 PM GMT) also sees strong market movement, especially with the release of important U.S. economic data.
Follow the News: It's important to stay informed about economic news and global events that could influence currency movements.
Remember, solid market analysis and a well-planned trading strategy are often more important than the timing of your trades.
Yes, you can trade outside official market hours through what is known as “after-hours trading” or “open market trading.” This type of trading provides an opportunity to take advantage of market movements during times when the major markets are closed. It can be especially useful for traders who want to respond quickly to global news or economic events. However, please note that markets are completely closed on Saturdays and Sundays.
Keep in mind that after-hours trading may involve lower liquidity and higher volatility, so caution is advised when participating in such trades. It's always recommended to consult your broker to confirm the availability of this service and understand the related rules.
Register via the official website: Visit the OW Markets website using the following link: OW Markets, and look for the "Open Account" or "Login" option.
1- Fill out the online form: You’ll need to complete the registration form by entering your personal information, such as full name, email address, phone number, and other required details.
2- Verify your identity: OW Markets may request documents to verify your identity and address, such as a passport or national ID and a utility bill (electricity or water) to confirm your residence.
3- Choose your account type: After identity verification, select the account type that suits your needs—whether a live trading account or a demo account.
4- Fund your account: Once your account is opened, you’ll need to fund it using one of the available payment methods provided by OW Markets, such as bank transfer, credit card, or electronic payment services.
5- Start trading: Once your deposit is confirmed, you can start trading using the OW Markets platform, which supports a wide range of financial instruments and markets.
Always read and fully understand OW Markets' terms and conditions before proceeding with account opening.
With OW Markets, you can enjoy a lot of benefits, including: Leverage up to 1:1000, exceptionally fast execution, spread starting from 0.0, technical support and 24/7 costumer support ready to help you whenever.
The company's licensing guarantees your rights and the safety of your deposited funds. OW Markets Ltd is a registered company in Seychelles with registration number 8434358-1. It is authorized and regulated as a securities broker by the Financial Services Authority (FSA), with license number SD187. The importance of this license lies in regulating financial companies and activities, investigating violations, and developing rules that govern companies and financial markets.
At OW Markets, we are a global trading broker dedicated to providing a successful and exceptional trading environment. We offer access to invest and trade in dozens of financial markets with ease, using the best professional trading tools available. Through us, you can trade in global markets after choosing the trading account type that best suits you through the MetaTrader 5 platform.
We provide full support throughout your trading journey through our research department, dedicated account managers, and all the tools you need for successful trading.
Our clients’ success is our top priority. That’s why, in addition to our wide range of investment services, we offer a secure environment where investors can learn and apply their knowledge.
We operate under strict regulatory standards, keeping client funds in segregated accounts separate from company funds, ensuring you trade in a safe and secure environment.
Yes, we take all necessary precautions to ensure the security and privacy of our clients' data. We are fully committed to safeguarding all personal information to the highest standards.
We do not share your personal information with any third parties, nor do we sell your data for any purpose.
Of course, you can get support through our communication methods, such as: live chat, email, and phone.
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